If something isn’t working as expected, these general first steps resolve many issues.
General first steps
- Make sure HerpClutch is up to date.
- Close and reopen the app.
- Confirm any device permissions the feature needs are granted.
- Double-check the relevant record or setting.
- Try the action again.
- Check the related Help article for the feature.
Avoid uninstalling the app or clearing its data as a routine fix — those actions can remove your local HerpClutch records. If you ever need a step like that, create a backup first where your app allows it.
Still stuck?
Jump to a specific area: