Troubleshooting & FAQ
Find answers to common questions.
- Troubleshooting Overview Safe first steps for resolving common HerpClutch issues.
- Notifications Not Appearing What to check when HerpClutch reminders are not showing up.
- Printing & Printer Issues What to check when a label won't print.
- Backup & Restore Issues What to check when a backup or restore does not work.
- Photo & Camera Issues What to check when adding a photo to a record isn't working.
Frequently asked questions
- Why am I not receiving notifications?
- Confirm notifications are enabled for HerpClutch in the app and allowed at your device's operating-system level. Delivery can be affected by device settings.
- Why is my printer not connecting?
- Confirm the printer is switched on and available to your device. For Brother Direct Print, make sure the printer and your device are on the same Wi-Fi network and the printer is selected on the Label Printer screen. Also check that the label size fits your label paper.
- Why can't I add or access a photo?
- Check that HerpClutch has permission to use the camera or your photo library, then try again.
- What should I include when contacting Support?
- Describe what you were doing, what you expected, and what happened, along with your device type. This helps Support assist you faster.