Photo & Camera Issues

What to check when adding a photo to a record isn't working.

If adding a photo isn’t working, check your device permissions.

What to check

  1. Confirm HerpClutch has permission to use the camera, if you are capturing a new photo.
  2. Confirm HerpClutch has permission to access your photo library, if you are selecting an existing photo.
  3. Close and reopen the app, then try again.

For how photos work on a record, see Photos & Notes.

Photos you add are part of your records on your device. There is no need to share private photos with Support unless they specifically ask.