Printing & Printer Issues

What to check when a label won't print.

If a label won’t print, work through these checks.

What to check

  1. Confirm your printer is switched on and ready.
  2. System Print: confirm the printer is available to your device in the print dialog.
  3. Brother Direct Print: confirm the printer and your device are on the same Wi-Fi network, that the printer is selected on the Label Printer screen (Settings → Features & Tools → Label Printer), and that Check Loaded Media reports the paper you chose under Compatible Label Paper.
  4. Check that the selected label size fits the label paper in your printer.
  5. Open the label preview and try printing again.

On Android, Brother Direct Print needs Android 8 or newer. If the Label Printer screen says Brother Direct Print isn’t available on your device, print with System Print.

For how printing works and the recommended label printer and paper, see Printing Labels.