Support
HerpClutch Support
Need a hand with HerpClutch? Start with the Help Guide for step-by-step topics and answers. If you still need help, the details below explain how to reach Support and what to include.
Common help topics
Contact Support
Email us at support@herpclutch.com. Please include the details from the bug-report checklist below so we can help you faster.
What to include in a bug report
Including these details helps us understand and resolve the issue:
- Device (for example, the phone model)
- Operating system and version
- HerpClutch version
- A description of the problem
- Steps to reproduce it
- A screenshot, if it helps show the issue
Please do not send passwords, backup files, database files, or personal information that isn't needed to resolve the issue.
Quick troubleshooting
Many issues clear up with these safe first steps:
- Make sure HerpClutch is up to date.
- Close and reopen HerpClutch.
- Confirm any device permissions the feature needs are granted.
- Review the relevant Help article.
- Try the action again.
- If it's still not resolved, contact Support.
Avoid uninstalling the app or clearing its data as a routine fix — those actions can remove your local HerpClutch records. If you ever need a step like that, create a backup first where your app allows it.
Platform & app version
HerpClutch is a mobile app for iPhone and Android. Keeping the app updated to the latest available version helps avoid issues that have already been fixed.
Privacy-safe reporting
Share only what's needed to resolve your issue. There's no need to include private photos or personal details unless Support specifically asks for them. See our Privacy Policy for more.
Get HerpClutch
HerpClutch is a mobile app for iPhone and Android.