If a backup or restore does not work as expected, try these general steps.
General checks
- Make sure HerpClutch is up to date.
- Confirm your device has enough free storage for the backup file.
- Confirm HerpClutch has any permissions it needs to read or save files.
- Make sure you selected a valid HerpClutch backup file.
- Close and reopen the app, then try again.
A restore does not complete
- Confirm the backup file has not been moved, renamed, or edited. Backup files are not meant to be modified by hand.
- If the backup was created on a much older or newer app version, there may be a version compatibility difference.
If a restore still fails, avoid repeated attempts that could affect your current records, and reach out to Support for help.